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MASSIVE CLEARANCE ON STOCKED ITEMS and SPARE PARTS: Up to 50% off!

Also, we carry spare parts for many of the previous models sold, so it's cost effective to have them repaired rather than replaced. Contact us for more details:

We stock leading brands such as:

Argox, Datalogic, Fametech POS perpherials, GTCO Digitiser parts, PSC, Percon, Summa / Summagraphics Parts and consumables, STI cables, Rochford Thompson Cheque Readers, Tysso POS keyboards and perpherials, Zebex to just name a few......

For enquiries, please email: Stock Enquiry

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Customer Care


Customer Care Information

Below are a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on 03 5273 0161(or Internationally +61 3 5273 0161) or email need_info @ databar.com.au

 

Contact sales or customer services

Contact technical support

Track an order

Collect an order

Report a late delivery

Report a delivery discrepancy or damaged delivery

Cancel an order

Return faulty or damaged goods

Return unwanted / non-faulty goods

Request a copy of an invoice

Make a complaint

 

Contact sales or customer services

To contact sales or customer service, email need_info @ databar.com.au (remove spaces either side of @ symbol)or call 03 5273 0161 9.30am-4.30pm Mon-Fri. AEST. Our fax number is 03 5282 4202. Note that we are not able to provide sales or technical advice to customers who visit our office in person.

 

Contact technical support

Free technical support is available to all Databar customers who have recently purchased products from us. Additionally online support is available 24/7 - Via our FAQ & Help area NOTE: This support is only available for customers that have purchased products and services through us! We do however offer an 'Incident' based support that can be purchased from our 'Online' shop. This is limited to products we have sold in the past but are now not in warranty.

 

Collect an order

We do not have currently have a showroom, but we welcome customers who wish to collect orders between 9:30am and 4:00pm on weekdays. Just choose "Collection" as your delivery method when entering your order details, and the delivery fee will be removed. You will receive an email from us when your order is ready for collection. Collect from our office reception at 8 Rennie Street, Lara, Victoria 3212, Australia. We may ask you for proof of identity (usually your credit card and an acceptable form of picture ID) when collecting your goods

 

Report a late delivery

If you have received a shipping confirmation email and the package has not arrived when you expected, please contact need_info at databar.co.au, or alternatively call 03 5273 0161

Note that if your package has been delivered to the address nominated by you, and has been signed for, then our responsibility has been completed.

 

Report a delivery discrepancy or damaged delivery

To report a delivery that has been damaged in transit, or if components appear to be missing, please immediately contact need_info at databar.co.au, or alternatively call 03 5273 0161 . Claims for damaged or missing items may not be valid if raised more than 24 hours after delivery. If a delivery appears to be damaged upon arrival please record this with the courier when signing for your package.

 

Cancel an order

To cancel your order please send an email quoting your order reference and the words "Order Cancellation" in the subject heading, and including in the email your reason for cancelling, to need_info at databar.co.au, or alternatively call 03 5273 0161 You should receive an emailed cancellation notification within 24 hours; if you do not receive one please check with us in case your cancellation request has not been received or actioned. Please note that orders for indented items cannot be cancelled after order has been received. Orders for stock items cannot be cancelled after dispatch.

 

Returning faulty or damaged goods

If your goods arrive faulty or develop a fault within the first 14 days, you can return them to Databar for repair or replacement. Please contact us for a return authorisation number before returning the item.

 

After 14 days products covered under warranty will normally be repaired or returned to the manufacturer where a local representitive company is available (return authorisation required in all circumstances).

 

Items such as cases and covers are warranted against defects in workmanship and quality, but damage caused by stress, force or extended use is not covered, nor is normal wear-and-tear.

 

To return goods to Databar, email us for a Return Authorisation number; once the number has been obtained, parcel the item securely, including all manuals, accessories (including power adapter/converter where supplied) and original packaging into a larger outer box.

 

Include a short note detailing your original order reference, Return Authorisation number, contact details and a description of the fault. Send the package to Service Department - Databar, 8 Rennie Strett, Lara, Victoria, 3212 Australia

 

Any returns that are received without a Return Authorisation number will not be accepted. Please do not send items direct to us without this number as we are just not able to accept them. If a returned item is found to have no fault then it will be returned to the customer at cost for freight. The inspection fee however will be charged.

 

Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act and the Fair Trading Act (Vic) 1999.

 

 

Returning unwanted / not faulty goods

Any item (excepting software and quantity/special order/clearance/discontinued items) may be returned for any reason within 14 days of the date of despatch so long as it remains in as-new saleable condition (this means in a condition that you would be happy to accept if you had ordered it, including the original packaging). We will refund the price of the item (except delivery costs) to the purchaser, as long as the condition is 'AS New' and acceptable. A restocking fee of up to 30% may be chargeable if the item with packaging is not in absolutely as-new condition. We however reserve the right to refuse to accept the returned items should the cost to restore them to 'AS NEW' is greater than 20% of the sale price.  

Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken. We also do not accept non-faulty returns on items purchased as a result of us quoting quantity and/or special order items. This does not affect your statutory rights.

 

To return goods to Databar, email us for a Return Authorisation number; once the number has been obtained, parcel the item securely, including all manuals, accessories and original packaging into a larger box.

 

Include a short note detailing your original order reference, Return Authorisation number, contact details and reason for return. Send the package to Service Department - Databar, 8 Rennie Street, Lara, Victoria 3212, Australia

 

Request an invoice copy

To request a copy of an invoice, please email need_accounts at databar.com.au

 

Make a complaint

If you are unhappy in any way about the service you have received you can complain direct by emailing need_info at Databar.com.au or call 03 5273 0161.